Our Translation Process

Workflow

We at BB German have devoted years to developing an effective workflow process that can accommodate our clients’ needs, help us to maintain quality standards, and allow us to deliver completed translations within a specified timeframe. The key factor that allows us to adapt our process to any translation project is a built-in flexibility. This lets us make small adjustments to the workflow in order to anticipate and deal with contingencies, as well as revisit certain steps in the event that the results produced do not meet our high quality standards.

You can see a general overview of our workflow process by clicking here.

Step 1: Obtain a Free Quote

This is the first step to obtaining a German translation from us. Our project managers will collect enough data about your project in order to provide you with an accurate estimate of the costs involved. At this stage, you can either submit a copy of the document to be translated to us for review, or provide us with some basic details about your project. To learn more about how to obtain a free quote, click here .

Step 2: Order Placement / Payment

Our project managers will provide you with an order form along with your free quote. Once you review the quote and are satisfied, fill out the form and return it to us. After a credit application / review is completed, we will also accept orders placed via purchase order. You can send your documents to us now if you have not already done so, via fax or email. We will also collect glossaries, notes or other supplementary materials from you at this point. Click here for more detailed ordering and payment instructions.

Step 3: Translator Selection

As soon as we have received your payment and documents, we can begin the translation process. First, the project manager handling your case will select the translator who will perform your translation. Our translators are evaluated based on a number of different dimensions, from prior performance to fields of expertise. For more information on our translator selection process, see below.

Step 4: Translation

This step is the heart of the process, in which our translators hand-craft your target document using their extensive knowledge and linguistic skills.

Step 5: Proofreading and Quality Assurance

This step involves two quality assurance passes, the first by our seasoned proofreaders, and the second by our project managers. Each document we translate is reviewed for technical problems and the errors are corrected. The proofreader then forwards the translation back to the project manager who has been working with you from the beginning, who will double check both the translator’s and the proofreader’s work. This step can sometimes involve formatting changes made to the final document. If either the proofreader or the project manager feels that our quality standards have not been met, the translation will be sent back to the beginning of Step 4 or Step 5, accordingly.

Step 6: Delivery

Once the final translation has been approved by the proofreader and the project manager, we will prepare it for delivery to you. At this point, certified translations will have the seal, stamp, signature, and contact information of the translator affixed to the final document. Notarized translations will be sent to be signed and stamped at the Notary Public. The final step in our workflow is to return an electronic copy of the completed translation to you via email. If you so choose, hard copies are available, and are shipped via FedEx.

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to receive a quotation today!

Our workflow is flexible enough that we can cope with almost any contingency. We can incorporate minor changes to your translation project without difficulty, up until we deliver the final translation to you. (Additional fees may apply for extensive changes.) We notify our customers immediately if we encounter a delay, and do our best to anticipate and avoid snags in the process. In the event that you are unsatisfied with the final translation, simply send it back to us with any corrections you have and we will redo the entire process, incorporating your changes. We also put documents that have been resubmitted through a second round of quality assurance review.

Our Project Managers

Our project managers will walk an extra mile to ensure your satisfaction. These vital members of our staff work with you continuously throughout the translation process, serving as your liaison during the translation and providing quality management every step of the way. Your interaction with a project manager begins when you contact us for a free quote. While we conduct your translation, our project managers will answer any questions you might have. They will also continue to keep in contact with you beyond the completion of your translation, arranging for further projects and collecting feedback that we can use to assist you in the future.

Translation Resources

At BB German, we use the best translators available in the industry. We devote extensive amounts of time and resources to the recruitment and management of our translators. We require that all applicants for translation positions be tested, and possess proven linguistic skills. We also filter out any translators who are not native speakers of the target language. Our specialty translators must also demonstrate extensive knowledge in their specialty subject areas.

BB German maintains a close relationship with each translator who works for us. We are able to retain the best translators in the industry because we provide them with clear instructions when working on projects and timely payments once the projects have been completed. We also allow our translators to work with the same clients, and many have done so for nearly five years. This extended relationship ensures reliable, repeatable, and scalable translations provided at the quality level that you require.

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1-800-725-6498

Our Germans include a

100% Satisfaction Guarantee

Translator Selection

At BB German, we ensure that the translators who work on your translation projects are qualified by maintaining demanding selection criteria for each translator we employ. We hire our translators based on a number of different factors, including past performance. The translator selected must:

• Be a native speaker of the target language.
• Have current, in-country experience of the source language
• Have a university degree in his or her area of expertise, as well as a minimum of five years of professional experience in the field of translation.
• Present proof of his or her educational background and certifications.
• Present reverences from clients or a referral from another trusted contractor. These references are extensively checked.
• Present examples of translation work in his or her area of expertise, which are submitted for evaluation to leading translators.

Translation applicants are also tested in their areas of expertise. Only translators approved in our recruitment process are appointed to our team.

Translators are screened for language ability, technical knowledge, ability to follow instructions, and on-time delivery. Certifications from leading certificate granting associations in the US are also required as a proof of readiness to work with our clients.